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We got a pool cover from Latham pool co. thru Castlerock pools in Knox. Tenn. and their service & product was a nightmare

Our first pool cover we had 28 years and only replaced it because the straps were getting loose. This Company was not in business anymore. Castlerock pool co. came out and not only got the measurements wrong around the sliding board, when we got our pool cover it also...
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#2282104

Would like to purchase mattress topper. Can a gel be cut to fit our camper?

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#4174822 Review #4174822 is a subjective opinion of poster.
Location
Knoxville, Tennessee

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Crack on pool edge

Hi, good morning We come before you to have an opinion and confirmation regarding the pool, I have under installation process in my house. The process stated a week before hurricane Nicole, few weeks ago. The shell's pool was in the ground, full of water and it was not finished outside. During the hurricane, the rain's water came and removed part of the dirt beside de pool. Apparently causing a crack on pool's edge. The installers' company says that it can do a superficial (fiber glass repair kit )and it can solve the problem. We, as consumer weren't confidant with this because we can see this is a structural damage. You can see at the pictures the crack was coming thought the edge the pool. Please advise on your earliest convenience. Best Regard, Enia
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#4179999 Review #4179999 is a subjective opinion of poster.

Chip in step need repaired

Called Latam Pools Customer service & cant talk with anyone. They need to take care of the customer investments with their pool problems.

User's recommendation: Needs additional help at Latham Pools to take care of problems.

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#4089351 Review #4089351 is a subjective opinion of poster.
Location
Bay Saint Louis, Mississippi

Chip in step need repaired

We dont know how chip happened. We contacted where pool was bought and when we went into store they were going to contact owner of store but he hasnt contacted us.

User's recommendation: Customer service is not good.

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#4089342 Review #4089342 is a subjective opinion of poster.
Location
Bay Saint Louis, Mississippi

Im still waiting for a response on my defective liner

I have submitted photos and complaint by email to Uswarranty@***.com months ago still no response! I am very unhappy and would like to receive a call-email back in return . I spoke to a represnentative and did exactly what I was told to do. Still nothing in return
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#3931446 Review #3931446 is a subjective opinion of poster.
Location
Cheyenne, Wyoming

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The pool is great but the person that I bought it from any installer which is the same person is terrible.

2.7
Started installing my pool in March said it would be done in two weeks it took six months. You should not have contractors sell pools and install them that are terrible, absolutely the worst

User's recommendation: Investigate your contractor before you sign contract.

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#3910691 Review #3910691 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Pros
  • Very good product
Preferred solution
Price reduction

Asking for Help with problem

1.0
Latham Pool - Asking for Help with problem
Latham Pool - Asking for Help with problem
I wrote to Latham Pools asking for help with a specific problem, that is, a white ring around my pool at the water line. All they did was send me a bunch of previously written material that had nothing to do with the issue. I wasnt pissed before but I am now.

User's recommendation: Be aware of Latham’s poor after sale service attitude.

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#3892857 Review #3892857 is a subjective opinion of poster.
Location
The Bronx, New York

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Latham Fiberglass Pool

1.2